WayScale

Support

Questions, bugs or ideas: email support@wayscale.app. A real person reads every message.

Common questions

How do I cancel my subscription or free trial?

In WayScale, open Settings (the gear on the mountain) and tap Manage subscription, then Cancel Subscription. Or open the iPhone Settings app, tap your name, then Subscriptions. Cancel at least 24 hours before the trial ends and you won't be charged.

I got a new phone. How do I get my subscription back?

Sign in with the same Apple ID, open WayScale and tap Restore on the paywall (or Restore Purchases in Settings).

Will my weigh-ins move to a new phone?

WayScale keeps your data on your device only. If you allowed Apple Health, your weigh-ins are saved there too, and WayScale can import them on your new phone.

Why didn't my climber move today?

The climber follows your 7-day average, not a single weigh-in, so one day changes it only a little. The weekly change updates once a week, on the weekday you started.

How do I delete my data?

Settings → Delete all data. Deleting the app also removes everything it stored. Data you saved to Apple Health stays in Apple Health until you remove it there.